Customer Care
At Joyboy Designs, customer satisfaction is the heart of everything we do. As a proudly South African, 100% Black-owned bespoke furniture and interior design company, we’ve been dedicated to creating high-quality, handcrafted furniture since 2007. Our clients include homeowners, restaurants, guesthouses, lodges, and places of worship across the country — and every single piece we create is a reflection of our values: craftsmanship, quality, affordability, and trust.
Our Services
We specialize in designing and manufacturing custom furniture tailored to suit your style, space, and preferences. Whether you’re furnishing a modern home, a stylish office, or a boutique guesthouse, our team works with you to choose the perfect:
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Timber (Mahogany, Oak, Kiaat, Imbuia, etc.)
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Fabric or genuine leather
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Dimensions and finishes
Each item is made to order by our skilled artisans in our workshop located in the East Rand area of Johannesburg, ensuring a personalized experience from start to finish. We also offer delivery nationwide, and a white-glove delivery option in selected areas.
Our Commitment to You
We understand that purchasing furniture is a significant investment. That’s why we go the extra mile to ensure your journey with us is smooth, transparent, and stress-free. Our customer care policy reflects this commitment:
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Transparent Communication: You will be updated at every stage of your order — from design confirmation and production updates to delivery tracking.
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Quality Assurance: Every product undergoes a quality check before leaving our workshop.
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After-Sales Support: If something goes wrong, we’re here to make it right. We respond promptly to queries about maintenance, care, or issues with your order.
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Respect for Your Time and Space: We aim to deliver on time, every time, and always with care and respect for your property.
Contacting Joyboy Designs
We encourage all our clients to reach out with any questions — whether you’re still browsing or you’ve already placed your order. Our team is friendly, knowledgeable, and always ready to assist.
You can contact us through the following channels:
📞 Phone: [Insert phone number]
📧 Email: [Insert customer care email]
🌐 Website: https://www.joyboydesigns.co.za
📍 Workshop Location: East Rand, Johannesburg (collection by appointment)
Operating Hours:
Monday – Friday: 9:00 AM – 5:00 PM
Saturday: 9:00 AM – 1:00 PM
Closed on Sundays & Public Holidays
We value your trust in Joyboy Designs and are honoured to be part of transforming your living and working spaces. From our hands to your home — we are here every step of the way.
Buy with confidence. Live with joy.
Privacy & Safety
At Joyboy Designs, your privacy and safety are of the utmost importance. We are committed to protecting your personal information and ensuring your online and in-store experience is secure, transparent, and trustworthy.
Whether you’re browsing our catalog, requesting a custom quote, or completing a purchase, we take every step to safeguard your data and give you peace of mind.
1. Collection of Personal Information
When you interact with Joyboy Designs — through our website, in-store, or over the phone — we may collect the following types of personal information:
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Full name
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Email address
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Phone number
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Delivery address
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Billing information
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Purchase history
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Preferences (e.g., fabric, wood, dimensions)
This information is collected only with your consent and is used strictly to process your order, communicate with you, and improve your customer experience.
2. How We Use Your Information
We use your information to:
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Process and fulfill your custom furniture orders
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Send you updates about your order and delivery status
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Respond to your questions or service requests
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Provide after-sales support
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Improve our products and services
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Send occasional promotional offers (only if you opt in)
We do not sell, rent, or share your personal information with third parties for marketing purposes.
3. Payment Security & Third-Party Banking
All payments made through our website or invoicing system are handled via secure third-party payment gateways, such as PayFast or approved EFT methods. These platforms use SSL encryption and industry-grade fraud prevention systems to verify transactions.
We do not store your credit card or banking details on our servers at any time.
4. Data Storage & Protection
Your data is stored securely on trusted systems protected by firewalls, access control, and encryption. We take reasonable steps to ensure:
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Only authorized staff have access to customer data
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Sensitive information is encrypted during transmission and storage
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Your details are not retained longer than necessary
If you request deletion of your information after your transaction is completed, we will honor your request within 30 days.
5. Post-Purchase Communication
Once your order is completed, we may contact you:
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To confirm successful delivery and satisfaction
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To send care instructions or product-specific advice
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To follow up on any feedback or future needs
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For occasional product updates or promotions (if you opted in)
You may unsubscribe or opt out of promotional emails at any time.
6. Your Rights
As a customer, you have the right to:
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Access the information we hold about you
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Request corrections to inaccurate data
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Request deletion of your data (unless legally required to retain it)
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Withdraw consent for direct marketing communications
For any privacy-related queries or requests, please contact us at:
📧 Email: [Insert privacy email]
📞 Phone: [Insert number]
We appreciate your trust and are fully committed to protecting your privacy and personal safety — just as carefully as we craft your furniture.
Joyboy Designs – Built with care. Protected with integrity.
Wholesale Inquiries
Are you a retailer, interior designer, developer, or procurement specialist looking to stock or source premium custom furniture? Joyboy Designs proudly offers wholesale opportunities for partners who appreciate craftsmanship, quality, and the timeless appeal of bespoke design.
Partner With Us
As a trusted name in handcrafted furniture since 2007, we design and manufacture premium pieces from the finest materials — including Mahogany, Oak, Kiaat, Cherry, Imbuia, and more. We serve a growing base of satisfied clients across South Africa, and we welcome wholesale collaborations that align with our values of quality, integrity, and excellent service.
We offer:
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Competitive wholesale pricing for volume orders
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Custom design options tailored to your clientele
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A wide range of home, corporate, and hospitality furniture
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Reliable production timelines and delivery nationwide
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Collaborative product development for exclusive collections
Whether you own a showroom, operate an e-commerce store, or furnish hospitality spaces — we can supply elegant, durable pieces your customers will love.
Requirements for Wholesale Accounts
To qualify for a wholesale partnership, we may require:
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A valid business registration (PTY or similar)
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A minimum order quantity (depending on product type)
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Agreement on lead times and payment terms
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A mutual understanding of resale pricing and branding standards
We’re committed to building long-term relationships with our stockists and trade partners and are happy to work with both established and emerging businesses.
Get In Touch
Ready to partner with Joyboy Designs or want to learn more about our wholesale offering?
Please contact our team with the subject line “Wholesale Inquiry” at:
📧 Email: [Insert wholesale email]
📞 Phone: [Insert contact number]
🌐 Or fill out our wholesale inquiry form at [Insert link if applicable]
Let us know a bit about your business, what you’re interested in, and we’ll respond promptly with our wholesale catalogue, terms, and next steps.
Crafted for design. Built for business. Let’s grow together.
– Joyboy Designs Wholesale Team
Payment Methods
At Joyboy Designs, we offer flexible and secure payment options to make your shopping experience as convenient as possible.
Accepted Payment Options:
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Credit / Debit Cards
We accept all major Visa and Mastercard credit and debit cards via our secure online payment gateway.
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Offline Payments (EFT / Direct Bank Transfer)
Prefer paying offline? You may select EFT (Electronic Funds Transfer) during checkout or upon quotation.
Our banking details will be provided, and your order will begin processing once payment reflects in our account.
Please use your name or invoice number as the payment reference.
If you have any questions about making a payment, feel free to contact our support team at [Insert contact email or number]. We’re here to help!