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Shipping Policy

At Joyboy Designs, we are committed to ensuring that your custom furniture arrives safely and efficiently. Please read below for details regarding our shipping and delivery process:

 

 

1. Delivery Areas

 

We offer nationwide delivery across South Africa, including all major cities and towns. For international orders, please contact us directly to discuss shipping options and costs.

 

 

2. Delivery Timeframes

 

All our furniture is made to order, ensuring the highest level of craftsmanship and personalization. Please allow:

 

  • 4–8 weeks for production, depending on the complexity and scale of your order.

  • 2–7 business days for delivery after production, depending on your location.

 

We will keep you updated throughout the process and notify you once your item is ready to ship.

 

 

3. Delivery Charges

 

Delivery costs are calculated based on your location and the size of your order. These will be clearly communicated during the quotation or checkout process.

Note: Larger or remote deliveries may incur additional fees.

 

 

4. White-Glove Delivery

 

For select areas, we offer a white-glove delivery service, which includes:

 

  • Delivery into your home or business

  • Assembly (if required)

  • Packaging removal

 

Please inquire at the time of purchase if this service is available in your area.

 

 

5. Collection Option

 

Customers are welcome to collect their orders directly from our workshop in East Rand, Johannesburg. Collection is by appointment only and will be arranged once your order is ready.

 

 

6. Damages and Returns

 

We take great care in packaging your furniture for safe transport. If your item arrives damaged, please notify us within 48 hours of delivery. We will assess and resolve the issue promptly.

As each item is custom-made, we do not accept returns for change of mind.

Return & Exchange Policy

At Joyboy Designs, each piece of furniture is custom-made with precision, care, and your personal specifications in mind. Because of this, we kindly ask that you review our return and exchange policy below before placing your order.

 

 

1. Custom Orders

 

All our products are made to order, based on your selected dimensions, wood type, fabric, and finish. As such, returns or exchanges are not accepted for change of mind, incorrect measurements provided by the customer, or personal taste variations.

 

 

2. Damaged or Defective Items

 

We take every precaution to ensure your furniture arrives in perfect condition. However, should you receive a damaged or defective item, please follow these steps:

 

  • Notify us within 48 hours of receiving your item.

  • Email clear photos of the damage and a description of the issue to [insert email].

  • We will assess the situation and advise on whether the item will be:

     

    • Repaired onsite

    • Replaced

    • Returned for workshop servicing

 

Note: Claims made after 48 hours may not be eligible for repair or replacement.

 

 

3. Non-Returnable Items

 

Due to the handcrafted nature of our products, the following items are non-returnable:

 

  • Custom-built furniture

  • Items altered or modified after delivery

  • Furniture showing signs of use, wear, or damage after delivery

 

 

4. Cancellations

 

If you wish to cancel your order, please do so within 24 hours of placing it. After this period, materials may already have been sourced or production may have begun, and cancellations will no longer be possible.

 

 

5. Exchanges

 

We do not offer product exchanges unless the item is found to be defective or was incorrectly manufactured based on your original specifications.

 

We’re here to ensure you’re happy with your investment. For any questions or concerns about your order, please contact us at [insert phone/email].

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